Make your business grow with safe and reliable Smart Vending Machines and Smart Lockers

Frequently Asked Questions

Can a WIB Machine stay open 24/7?

Yes. The WIB platform allows consumers to buy online and pick up their products in the Smart Locker at any time of the day or night if the Locker is located outside of a facility or store.

If the Smart Locker is installed inside the store, it can only be accessed during the store's opening hours.

The same applies to Smart Stores (smart vending machines): they can be used at all times, at any time, if they are installed outside; if they are inside a structure, however, their use is subject to the opening hours of the structure that houses them.

Are WIB Machines networked?

Yes. Each location is connected real time. Our remote control and management platform allows retailers to monitor and manage sales in real time with real time consumer support through webcam. WIB does integrate with ERP solutions delivering real-time information to your extended enterprise.

What forms of payment are accepted?

WIB Smart Stores (smart vending machines) accept payments in cash, credit/debit card, any loyalty card and PayPal. All card payments are PCI compliant and transactions are made with an encrypted protocol. Like all PayPal payments, transactions are encrypted, made on PayPal server and guaranteed by PayPal.

What are the models and range of the WIB offerings?

WIB Smart Stores

Automated retail solution (smart vending machines) with modular structure. The modules range from 1-3 with SKUs from 100-300. This modular structure offers the opportunity to increase the capacity of the store along its life cycle and to manage multiple temperatures. WIB machines are made up of one delivery unit and one or more warehouse modules. It is also possible to mount additional warehouse modules, increasing stock capacity.

WIB Smart Lockers

Standalone smart locker system - Stores are looking for new ways to speed up delivery and improve customer service for managing pickups and returns. This offers an innovative solution that supports 24/7 delivery services.

Where can WIB stores be located?

WIB offers Smart Lockers that can be placed inside airport, train or a subway station, a fitness center, a mall, or any other point of contact with the public.

Smart Stores (smart vending machines) are true portable stores that a retailer can place at any location where products are likely to sell. The range of marketable products can vary from consumer electronics, dinner on the go, sports drinks, electronics, or anything else consumers may need.

Does WIB develop their own software technology?

The WIB patented technology allows the delivery of a whole shopping trolley at once (not only one product at a time), enabling the use of traditional promotional offers, such as ‘three for the price of 2’ | ‘multi-packs’ and many more through our expandable stock capacity.

Does WIB also make refrigerated Smart Lockers?

Yes, our refrigerated smart lockers keep food at the right storage temperature, as if it were in the refrigerator; so you can easily and safely store a meal or groceries in the Smart Locker for several hours.

Where can refrigerated Smart Lockers be used?

In addition to business, they can be used in a variety of contexts:

- apartment buildings
- schools and universities
- coworking spaces
- stations and airports
- companies
- gyms
- supermarkets

These solutions are useful in all those situations where you want to keep food at the right temperature in order to pick it up/consume it later.

The experience gained in the field of refrigerated Smart Food Locker allows WIB to be an ideal supplier for office canteen solutions for companies and not only; among the realities that have already chosen us there are also Camst and Sodexo that has successfully introduced in its Italian headquarters the refrigerated WIB Smart Locker for the Lunch Box project.


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