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Frequently Asked Questions

What is a Smart Locker?

A Smart Locker is a type of electronic and automated locker that is used for the secure storage and distribution of various types of products.

Through the use of sophisticated technology, people can deposit, pick up, or return items to a locker at any time of the day or night, autonomously and without the need for human personnel present.

These Smart Lockers are extremely flexible and versatile: depending on specific needs, Smart Lockers can be installed either indoors or outdoors to be placed in highly accessible locations for users, whether it is an indoor office, a corridor of a residential building, or an outdoor area of a shopping mall.

In addition, the configuration of Smart Lockers can be adapted to meet specific requirements, such as refrigerated lockers for storing and distributing products that require low temperatures, such as food, drugs, or other heat-sensitive products.

Customization of Smart Lockers does not stop with temperature, however: the cells, or individual compartments within the locker, can be designed with different sizes to accommodate items of various sizes. In addition, they can be equipped with power and lights to support electronic devices or to improve the visibility of the items inside.

Is it possible to customize Smart Lockers?

Of course, it is! Customization of Smart Lockers is possible at various levels:

Design, size, and customization: Smart lockers offer incredible flexibility in terms of both structure and aesthetics. These smart lockers can be designed and sized specifically to each company's unique needs. Whether to fit particular physical spaces or to accommodate items of specific sizes, Smart Lockers can be molded to perfectly meet these needs. In addition to this structural versatility, Smart Lockers can be customized to reflect the company's brand identity. This customization can include applying specific colors, inserting logos, using images, or adding any other graphics that reinforce the brand image. This not only enhances the overall aesthetics of the cabinets but also serves to create a more cohesive and recognizable experience for users, solidifying brand identity within the work environment or point of service.

Software functionality: The software allows for a high level of customization, ensuring flexible adaptation to each organization's unique business processes. This customization can range from integrating with other existing business systems to implementing specific functionality to modifying the user interface to better meet the needs of different users. A key element of this process is the availability of evolved APIs: these APIs (Application Programming Interfaces) allow software systems to interact with each other, facilitating the integration of Smart Lockers with other digital infrastructures in the enterprise. Thanks to these APIs, data communication between Smart Lockers and other systems can take place smoothly and automatically, making integration particularly fast and functional.

Access methods: Smart lockers can support various access methods, depending on the needs of the business and customers. This can include PIN codes, magnetic cards, smartphone apps, ID reading, and more.

To learn about all the possibilities for customizing Smart Lockers contact our team of experts!

Can Smart Lockers be used only for parcel delivery or also for other purposes?

Smart Lockers can be used for a variety of applications, not just parcel delivery. Here are some examples:

Office or school locker management: Smart Lockers can be used as personal lockers in offices or schools, providing a secure and easily accessible solution for storing personal belongings

Asset management: especially for companies that need efficient control and management of assets

Libraries: libraries can use Smart Lockers for borrowing and returning books, allowing people to access (or return) materials outside of opening hours

Equipment rental: Smart Lockers can be used to store and distribute rented equipment, such as sports equipment, musical instruments, photography equipment, and more

Laundry and dry cleaning services: people can leave their garments in a Smart Locker, which will then be picked up by the laundry, cleaned, and returned to the same locker for pickup

Catering and corporate canteens: some restaurants or corporate canteens use Smart Lockers to store orders ready for pickup, reducing the need for direct interaction with staff

Drug delivery: pharmacies can use Smart Lockers to enable people to pick up prescriptions safely and conveniently

These are just a few examples of how Smart Lockers can be used but the flexibility and security offered by these devices make it possible to use them in many other scenarios!

Where can WIB Smart Lockers be located?

WIB offers Smart Lockers that can be placed inside airport, train or a subway station, a fitness center, a mall, or any other point of contact with the public.

What are the benefits of adopting a Smart Locker in the enterprise?

Adopting Smart Lockers in an enterprise can lead to several benefits, among them:

Greater efficiency: Smart Lockers can automate the management of assets and resources, saving time and reducing staff workload. They can facilitate the distribution and collection of company assets, such as equipment, documents, or personal property.

Flexibility: Smart Lockers provide 24/7 access to assets and resources, allowing employees to pick up or return items at the most convenient time. This is especially useful in a flexible work environment or with staff who work primarily remotely and occasionally access the company location(s).

Security: Smart Lockers can provide a safe place to store valuable or sensitive assets; access can be restricted to specific individuals, reducing the risk of theft or misuse.

Traceability: with Smart Lockers, companies can monitor the use of assets in real-time. This can help prevent asset misuse, better plan asset procurement and maintenance, and identify useful usage patterns to improve operational efficiency.

Employee welfare: the adoption of Smart Lockers can be an important piece in the corporate welfare framework. Indeed, these smart lockers can greatly enhance the employee work experience by providing easy and convenient access to goods and resources. The opportunity to pick up or drop off items independently, without having to coordinate pickup or delivery with others, reduces waiting time and minimizes effort, contributing to a more peaceful and productive work environment.

Space savings: Smart Lockers can help save space by consolidating storage in a compact and organized area.

Sustainability: implementing Smart Lockers can minimize the number of delivery trips required, contributing significantly to the company's sustainability goals.

Can I pick up my items from a smart locker at any time, or are there specific times?

One of the great advantages of Smart Lockers is precisely the ability to access items at any time, 24/7. This offers a significant convenience, as there is no constraint with the opening hours of a store or office, and items can be picked up or deposited at the most convenient time.

Models designed for outdoor installation can be supplemented with special lights and covers to enhance the user experience even in adverse weather conditions.

Does WIB develop their own software technology?

The WIB patented technology allows the delivery of a whole shopping trolley at once (not only one product at a time), enabling the use of traditional promotional offers, such as ‘three for the price of 2’ | ‘multi-packs’ and many more through our expandable stock capacity.

What is a Food Locker (refrigerated Smart Locker)?

A Food Locker, or Refrigerated Smart Locker, is a specific type of Smart Locker designed to store and distribute food safely and hygienically. These lockers have a built-in refrigeration system, which keeps food at a safe temperature to prevent the growth of bacteria and other forms of spoilage.

These lockers can be used in a variety of ways. For example, restaurants can use them to store orders ready for customers to pick up, or supermarkets can use them for online food delivery.

Even in a corporate setting, Food Lockers can be used to distribute meals to employees. For example, an employee could order a meal from a company cafeteria or catering service, and then pick up the meal from the locker when it is ready.

These lockers can be configured to maintain different temperatures, enabling the storage of various types of food, from frozen to fresh produce. In addition, they can be equipped with tracking and monitoring technology to ensure that food is always kept in a safe condition.

Does WIB also make refrigerated Smart Lockers?

Yes, our refrigerated smart lockers keep food at the right storage temperature, as if it were in the refrigerator; so you can easily and safely store a meal or groceries in the Smart Locker for several hours.

Where can refrigerated Smart Lockers be used?

In addition to business, they can be used in a variety of contexts:

-apartment buildings

-schools and universities

-coworking spaces

-stations and airports




These solutions are useful in all those situations where you want to keep food at the right temperature in order to pick it up/consume it later.

The experience gained in the field of refrigerated Smart Food Locker allows WIB to be an ideal supplier for office canteen solutions for companies and not only; among the realities that have already chosen us there are also Camst and Sodexo that has successfully introduced in its Italian headquarters the refrigerated WIB Smart Locker for the Lunch Box project.

What are the guaranteed storage temperatures of refrigerated Food Lockers?

The cells in our Food Lockers can reach temperatures between 2°C (35,6 °F) and 8°C (46,4 °F).

Our Grocery Lockers, on the other hand, can go as low as -20°C (-4 °F) guaranteeing the cold chain.

What is a Parcel Locker?

Parcel Lockers are a specific type of Smart Lockers designed to facilitate package delivery and pickup: they function as secure, automated mailboxes that can be used by couriers, businesses, and customers to deposit and pick up packages.

Here is how Parcel Lockers typically work:

- a courier or customer deposits a package in a locker

- the recipient receives a notification (often via email or text message) with a unique code or QR code

The recipient can then go to the locker at a convenient time, enter the code or scan the QR code to open the locker and pick up the package.

Parcel lockers offer several advantages, including the convenience of being able to pick up parcels 24/7 and the security of knowing that the parcel is kept in a secure location until it is picked up.

This can be particularly useful in settings where direct home delivery is not practical or safe, or where people may not be home during typical delivery hours.

Parcel Lockers are often located in easily accessible locations, such as supermarkets, gas stations, or shopping malls, but they can also be installed in apartment buildings or offices; some companies also offer the ability to return items through Parcel Lockers, simplifying the return process.

What is a Pharma Locker?

A a Pharma Locker, or Pharmaceutical Smart Locker, is a specific type of Smart Lockers designed for the secure storage and distribution of drugs and other healthcare products.

These smart lockers can be used in pharmacies, hospitals, clinics, or other healthcare settings to facilitate access to medications, reducing staff workload and improving the patient experience.

Here's how Pharma Lockers typically work:

- a pharmacist or other healthcare staff member deposits medications in the locker and enters the patient's information into the system

- the patient receives a notification (often via email or text message) with a unique code or QR code

The patient can then go to the locker when it is most convenient for him or her, enter the code, or scan the QR code to open the locker and pick up the medications.

Pharma Lockers may have advanced security features to ensure that only the designated patient can access the medications; in addition, some may have refrigeration capabilities for safe storage of medications that must be kept at a certain temperature.

The use of Pharma Lockers can improve efficiency in pharmacies and other healthcare settings by reducing waiting time for patients and allowing staff to spend more time on counseling and patient care activities.

In addition, they can provide a safe and convenient pickup option for patients who may have difficulty visiting the pharmacy during normal opening hours.

What is a Sport Locker?

A Sport Locker is a type of Smart Lockers designed to meet the specific needs of people who play sports, sports teams, gyms, or sports centers.

They can be used to securely store sports equipment, clothing, shoes, gadgets, or any other type of sports equipment.

Here's how Sport Lockers typically work:

- you deposit sports equipment or other items in the sport locker

- the end user receives a notification (often via email or SMS) with a unique code or QR code.

The user can then access the locker at any time, enter the code or scan the QR code to open the locker and pick up or deposit items.

Sport Lockers offer several benefits: for example, they can help maintain order and organization, reducing the risk of loss or theft of expensive equipment.

They can also improve efficiency by allowing people to pick up or deposit equipment without the need to coordinate with other staff members.

In addition, these lockers can be equipped with advanced features, such as the ability to track equipment usage and monitor the status of equipment in real time-this can help to better manage resources, plan equipment maintenance, and ensure that it is always available when needed.

Why are corporate Smart Lockers a resource for facility managers?

Smart Lockers are an important resource for corporate welfare because they enhance employees' experience and overall well-being, creating a more efficient, productive, and welcoming work environment.

Corporate Smart Lockers are also a valuable asset for facility managers, and the reasons are numerous:

- They operate 24 hours a day, 7 days a week, making them always available and allowing for an asynchronous receiving/delivery process.

- They can be used for asset management as they enable automation of document and asset management processes (laptops, smartphones, company car keys, etc.), saving time and resources (no dedicated personnel is needed).

- They ensure greater security in asset management through usage tracking and unique codes for cell opening.

- They guarantee increased efficiency in the entire corporate resource management system.

- When used as Daily Lockers, they offer employees greater flexibility, freedom, and security in managing their personal belongings, or when used as Parcel Lockers, they improve the work climate and increase satisfaction by streamlining order reception within the company.

- They can make corporate cafeterias smarter: employees can book their meals through an app and retrieve them from the Smart Food Locker, ensuring maximum security and flexibility.

Why do corporate Smart Lockers help facility managers save time and resources in managing employees' belongings?

Corporate Smart Lockers help facility managers save time and resources in managing employees' personal items (keys, bags, coats, and anything they don't strictly need during working hours) by automating the management process.

Instead of manually handling the storage and retrieval of personal items or orders received in the company, facility managers can rely on the automated system of Smart Lockers, which automatically handles transactions and records all activities within the system.

This results in reduced management costs: no dedicated personnel is required, and maximum security is ensured.

Corporate Smart Lockers can improve the overall employee experience in accessing their personal items or workplace orders, increasing satisfaction and enhancing the company's image.

What are the customization options for enterprise Smart Lockers that can be useful for facility managers?

Among the virtuous initiatives of corporate welfare implemented by companies for the benefit of employees, there is also the introduction of Smart Lockers to make various processes easier, safer, and more immediate.

There are also a series of customization options for Corporate Smart Lockers that can be useful for facility managers and should be taken into consideration. Here are some of them!


Smart Lockers can be customized based on the required dimensions and design to adapt to the specific needs of the company and the available space.

WIB Smart Lockers require minimal space for installation and are modular and customizable, allowing for capacity expansion by adding columns with compartments of varying sizes, while the modular architecture allows for capacity extension.


Facility managers can choose from various customized security options based on the company's security needs: WIB Smart Lockers are equipped with encryption protocols and secure connections, and offer the possibility to integrate electronic ID card readers.


Smart Lockers can be integrated with other corporate systems, such as human resource management software or access control systems, to create an integrated corporate resource management system.

WIB Smart Locker software has advanced APIs that allow integration with various systems and applications, and there are numerous solutions and pre-developed integrations available for various use cases.


Facility managers can customize the menus of the Smart Locker user interface to facilitate navigation and enhance the overall user experience.

At WIB, we have a development team capable of efficiently responding to even the most complex needs. Moreover, we collaborate with a network of selected partners who are highly competent in specific areas.


Facility managers can choose from various customized accessories for Smart Locker cells, such as power outlets for charging electronic devices, clothing hooks, or additional shelves, based on the specific needs of the company and employees.

What applications make Smart Lockers great resources for facility managers?

Smart Lockers are a highly versatile resource for businesses and facility managers. Here are some of the most useful applications for using intelligent lockers in the workplace:

- Asset Management: Managing company assets through Smart Lockers can significantly facilitate various activities within the company.

- Daily Locker: They provide individuals with a personal space to store items they don't need throughout the workday.

- Food Locker for company canteens & smart canteen: Employees can book their meals via an app and retrieve them from the Food Locker, ensuring maximum security and flexibility.

- Parcel Locker: Enables receiving packages and online orders directly in the company without the need for dedicated personnel to manage mail correspondence.

In addition, there are numerous other possible applications. For example, Smart Lockers can facilitate sustainable mobility experiences by providing storage for folding bicycles or other eco-friendly means of transportation (electric scooters, etc.).


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